Oftentimes insurance agencies are smaller in size when it comes to their team. With smaller teams come bigger responsibilities. While having a small close-knit team is great, what tends to happen is the pile on of responsibilities which ends up over-burdening teams of smaller sizes. As an insurance agency, falling behind tasks can come at a steep cost. Smaller teams can be beneficial in the short-run because it allows you to save costs on your overhead. However, as your business grows, so do your responsibilities which means that your team needs to grow to keep up.
Having a larger team doesn’t need to mean that you have to burn your pocket to get where you need to be. We understand that at Edge. We bring small agencies big company resources at a fraction of the cost to ensure that you’re set for success. Our Edge Ambassadors are remote employees who are hired to you fully trained, at our own expense to provide you with even greater financial satisfaction. An Edge Ambassador is a full-time, talented individual who is onboarded to help you supercharge your insurance agency. A lot of our clients face the exact same dilemma when they came to us – having a small team with big tasks. Today, many of our clients have on boarded multiple Ambassadors to help them get the job done every single day.
How exactly does an Edge Ambassador take your agency to the next level? We’ve listed down how and why an Edge Ambassador is the number one reason why insurance agencies are leveling up today.
Get your Back-End Tasks Taken Care Of
Edge Ambassadors are thoroughly trained in all aspects of insurance back-end work. Here’s a glimpse of what they can take care of for you:
- Process Quotes
- Policy Audits
- Office Tasks
- Trailing Documents
- Data Entry
- System Cleanup
- Remarketing Business
Have your Front-End on a Roll
Along with being trained in back-end work, Edge Ambassadors are also the perfect fit for your front-end tasks. Although what your Ambassador does is entirely up to you, 100% of Edge Ambassadors eventually become client-facing. Front-end tasks that Ambassadors are extensively trained in are:
- Customer Service
- Answering Phones
- Claims Follow-up
- Agent Support
- Customer Outreach
- Plus More!
Having a ton of tasks spread across a small team can often result in a loss of productivity, lowered staff morale, and an over-stressed work environment. This begins to reflect on your services and customers’ notice. Hiring an Edge Ambassador allows your agency to spread tasks over a larger team that balances the workload. An Edge Ambassador can help you answer phones, follow up on claims, write emails, and support your agents. Edge Ambassadors are also trained in back-end services such as processing quotes, audit policies, enter data, and much more.
With each employee focusing on what they need to, they’re able to perform better which allows your business to grow and thrive as a result.
Edge Ambassadors are a Level Up
Edge Ambassadors aren’t limited to what they’re trained in. We hire people with the best backgrounds. 100% of our Ambassadors are college graduates and have experience in some of the most recognized companies globally. Like any of your local hires would, your Ambassador can help support you in multiple avenues. Some of our Ambassadors enjoy supporting different departments if the need arises. We pride ourselves in our ability to continuously improve our skills at Edge and our Ambassadors truly reflect that. Our clients are happy to know that their Ambassadors are not only there to do what they were hired for, but to go above and beyond for them every step of the way.
Because we know that hiring more staff comes at a cost, we provide you with a fully trained employee for 70% less than what you would typically spend on a new hire. Since training them is at our expense, you’re able to have your Ambassador hit the ground running the moment they are on boarded at your agency. Moreover, we don’t tie you into unnecessary contracts or fees. Edge doesn’t have any hidden fees and you only pay for the services you use. Born from an insurance agency, we have always aimed to provide the same services we would expect. Partnering with Edge means that you’re able to grow your team, revenue, and your business without having to put a dent in your budget.
Let us take your insurance agency to the next level #TheEdgeWay.