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Edge News

Case Study: Susman Insurance Agency

No two insurance agencies are alike; one might have issues with customer service while the other might want to decrease its quote processing time. One thing is for sure: both of these insurance agencies require help from someone who is...

How Edge Helps You Find The Right Employees For Your Agency

Onboarding new employees in any company is risky. There are too many variables involved in hiring just the right person for the vacancy in your agency. More often than not, you might hire someone who you think is the right...

How Edge Can Help Insurance Agencies Solve Worker Shortage

The insurance industry is in trouble. As CNN reports, according to the US Chamber of Commerce, “there were a record 8.1 million job openings in the United States in March 2021 and about half as many available workers for every...

How Insurance Agencies Can Improve Customer Experience

If you have your own business, you’ve probably heard the advice: the customer is always right. This mantra is essential for any business owner to understand because it’s what allows you to make massive sales. Remember, your product or service...

How Your Most Common Agency Tasks Can Be Solved Using One Affordable Solution

Some of the most important work, much like in any business, takes place behind the scenes. In the insurance industry people only see the sales and the end-product, not the time-consuming work that employees are doing backstage. Unfortunately, employees hired...

Why Insurance Agencies Need To Stop Automating Customer Service

While the world is moving more towards automation, businesses still rely on humans for customer service– and for good reason. While it’s convenient for businesses to set up automated menus and answering machines to deal with customers’ concerns, the statistics...

How Edge Increased Profit Margins For An Insurance Agency

Revenue is the name of the game in any business. Higher revenue allows you to innovate and grow your business, offering customers with new, valuable solutions through your products and services. Conversely, lower revenue restricts your ability to come up...

The Secret To New Employees That Won’t Leave You High & Dry

When you hire a new employee, you’re banking a lot of your time, money, and energy into ensuring that they’re a productive resource for you. What you can’t ensure however, is that they won’t leave for the next best opportunity....

How Your Insurance Agency Can Ramp Up Service Time Immediately

In the age of quick service, insurance agencies are expected to keep up. Customers no longer have the patience to be put on long holds or wait to receive a quote. The longer you take to get back to a...

Grow Your Business Through Diversity With Edge

The 21st century has brought changes to the international business model that is used by most companies, small and big, nowadays. No longer do companies have to look in their immediate localities to create opportunities and business. Greater reliance on...



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